Remote Support

In the unlikely event that you have any type of issue with your BlackHawk Surveillance System, we are here to help! Using the links below, you can download our remote support client which will allow a BlackHawk Technician to remotely access your computer to make diagnostic repairs and changes to your DVR or NVR Camera System. It's easy, secure, and will help us have you back to 100% functionality in no time! 

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MACINTOSH USERS

-Click the Download link below
-Once download completes, open the install file.

-Follow the download steps, be sure to choose "Basic Installation" and "Personal / Non-Commercial Use" when prompted during installation as seen >>>here<<<.

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WINDOWS USERS

-Click the Download link below
-Click "Run", Once download completes,  open the install file (may open automatically).
-Follow the download steps, be sure to choose "Basic Installation" and "Personal / Non-Commercial Use" when prompted during installation as seen >>>here<<<.

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Customer support

To reach our direct customer support line, you can call 888-257-5702 extension 2 at anytime, and a technician will guide you accordingly.