We offer a few different monthly services to our customers. These include Premium Warranties, and Live Monitoring. All plans are payable monthly, annually, or bi-annual. Auto-pay options are available to ensure that you have one less thing to worry about when securing your home.
As an Premium Warranty client, you enjoy customer support 24 hours a day. 7 days a week. What's more, our representatives are trained to diagnose and solve some problems right over the phone. If they can't, then they will quickly schedule a repair call for you.
FAST response. Our typical repair response time is 1-2 business days
Our commitment to providing you with excellent customer service extends long after you’ve completed your purchase. Our Premium Warranty provides you with 24 hour support on accidental damage, configuring, and product failure, long after the 30Day included warranty. Toll-free numbers make it convenient for you to contact our offices. Plus free in-warranty advance exchanges are available on our most popular offerings, allowing you to quickly resolve in-warranty product issues at no cost.
Quality-checked service technicians. We carefully check and screen all service technicians in our network—so you don't have to. All are trained and certified!
These are just a few of the after-sales services you can expect from BlackHawk Surveillance Systems.
Your security system includes multiple cameras and sensors based on the package and add-ons you choose. When a sensor detects a problem – say, movement at an unlikely time – it sends a signal to the control panel. The panel connects with our Alarm Response Center and routes data to an individual workstation. A BlackHawk operator quickly assesses the situation and takes necessary action.
--Each of our CSAA-certified operators has completed more than 96 hours of classroom training and 8 weeks of hands-on mentoring; they're prepared for any emergency
--The Alarm Response Center has a redundant, 24/7 backup monitoring center as a safeguard against power outages